Ana Sánchez Pérez

Customer service at the front desk, via telephone and e-mail. Reservations, cancellations and modifications, giving information and appointments. Collecting and refunding money; and cash count.

Customer service, taking orders and serving tables. Simple food and drinks preparation, such as sandwiches and salads; coffees and hot chocolates.

Internship in a 5 stars hotel in the areas of Front and Back Desk, Groups & Events and Guest Service.

I had a double training in my Certificate of Higher Education in Hotel Management.: theorical and practical lessons. For that I could actually put into practice what I was learning in the classroom in the different departments of the hotel: Reception and Reservations, Groups and Events, Food and Beverage, Housekeeping, Guest and Butler Service, Sales, Community Management.