Ana Sánchez Pérez

Certificate of Higher Education in Hotel Management

Las Palmas de Gran Canaria

Brighton and Hove, UK

07935548927

Work Experience

Work Experience

Front Office Supervisor

Jurys Inn Brighton, East Sussex, UK, Brighton and Hove, East Sussex, UK

Same reception tasks as bellow as well as resolving small compalints, teaching and guiding new colleagues and supervising overall the progress on each shift.


03/2019 - Present
Work Experience

Receptionist

Hotel Verol, Las Palmas de Gran Canaria

Customer service at the front desk, via telephone and e-mail. Reservations, cancellations and modifications, giving information and appointments. Collecting and refunding money; and cash count.

10/2017 - 10/2018
Work Experience

Waitress

Pan&Coffee, Las Palmas de Gran Canaria

Customer service, taking orders and serving tables. Simple food and drinks preparation, such as sandwiches and salads; coffees and hot chocolates.

03/2016 - 07/2016
Work Experience

Trainee

Hotel Melià Genova, Génova, Italia

Internship in a 5 stars hotel in the areas of Front and Back Desk, Groups & Events and Guest Service.

06/2015 - 11/2015
Work Experience

Practicum Student

Hotel Escuela Santa Brígida, HECANSA, Santa Brígida, Gran Canaria

I had a double training in my Certificate of Higher Education in Hotel Management.: theorical and practical lessons. For that I could actually put into practice what I was learning in the classroom in the different departments of the hotel: Reception and Reservations, Groups and Events, Food and Beverage, Housekeeping, Guest and Butler Service, Sales, Community Management.

10/2013 - 06/2015

Education

Education

Basic level certificate in Spanish Sign Language.

GC Signo Academy, Canary Islands, Spain

07/2018
Education

Experto en Alemán Aplicado a la Gestión Hotelera. Nivel Avanzado.

CFP Universidad de Sevilla, Spain

10/2016
Education

Técnico Superior en Gestión de Alojamientos Turísticos.

HECANSA, Hotel Escuela Santa Brígida, Canary Islands, Spain

06/2015
Education

Italiano A1, A2, B1.

Aula de Idiomas de la ULPGC, Canary Islands, Spain

05/2013

Languages

Languages