Work experience
March 2023 - currently
M&E Accounts Executive
The Grand Brighton
- Customer service via email, phone and face to face when conducting site visits.
- Handling enquiries, providing information about the hotel’s packages and event spaces.
- Converting enquiries into bookings, contracting and handling these to the designated event coordinators.
March 2019 - June 2021
Senior Reservations Agent
The Grand Brighton
- Customer service via email, phone and live chat; making bookings and cancellations for hotel rooms and restaurant tables, as well as giving information about our services and locally; administrative tasks; taking payments / making refunds and handling extranets.
- Reservationist from June to August; promoted to senior in August 2021.
- After the promotion I also took care of shift progress and small complaints, as well as training new starters.
March 2019 - June 2021
Front Office Supervisor
Leonardo Hotel Brighton, East Sussex, UK, Brighton and Hove, East Sussex, UK
- Customer service at the front desk, via telephone and e-mail. Reservations and cancellations; handling extranets for 3rd parties.
- Check-in and check-out procedures, including giving information and appointments; payments and refunding money; and cash handling.
- Receptionist from March to December; promoted to senior in December 2019.
- After being promoted, I also resolved small complaints, trained new starters, and supervised overall the progress on each shift.
October 2017 - October 2018
Receptionist
Hotel Verol, Las Palmas de Gran Canaria
Customer service at the front desk, via telephone and e-mail. Reservations, cancellations and modifications, giving information and appointments. Collecting and refunding money; and cash count.
March 2016 - July 2016
Waitress
Pan&Coffee, Las Palmas de Gran Canaria
Customer service, taking orders and serving tables. Simple food and drinks preparation, such as sandwiches and salads; coffees and hot chocolates.
June 2015 - November 2015
Trainee
Hotel Melià Genova, Génova, Italia
Internship in a 5 stars hotel in the areas of Front and Back Desk, Groups & Events and Guest Service.
October 2013 - June 2015
Practicum Student
Hotel Escuela Santa Brígida, HECANSA, Santa Brígida, Gran Canaria
I had a double training in my Certificate of Higher Education in Hotel Management.: theoretical and practical lessons. For that I could actually put into practice what I was learning in the classroom in the different departments of the hotel: Reception and Reservations, Groups and Events, Food and Beverage, Housekeeping, Guest and Butler Service, Sales, Community Management.
June 2021 - March 2023
Senior Reservations Agent
The Grand Brighton
- Customer service via email, phone and live chat; making bookings and cancellations for hotel rooms and restaurant tables, as well as giving information about our services and locally; administrative tasks; taking payments / making refunds and handling extranets.
- Reservationist from June to August; promoted to senior in August 2021.
- After the promotion I also took care of shift progress and small complaints, as well as training new starters.
Education
April 2018 - July 2018
Basic level certificate in Spanish Sign Language.
GC Signo Academy, Canary Islands, Spain
April 2016 - October 2016
Experto en Alemán Aplicado a la Gestión Hotelera. Nivel Avanzado.
CFP Universidad de Sevilla, Spain
September 2013 - June 2015
Técnico Superior en Gestión de Alojamientos Turísticos.
HECANSA, Hotel Escuela Santa Brígida, Canary Islands, Spain
October 2011 - May 2013
Italiano A1, A2, B1.
Aula de Idiomas de la ULPGC, Canary Islands, Spain
Language skills
Spanish Native or bilingual proficiency
English Full professional proficiency
Italian Full professional proficiency
French Limited working proficiency
Download CV