Daphne
Ho
Email: dc2ho@uwaterloo.ca

Work experience
09/2021 - 01/2022
Teaching Assistant - AHS107: Sociology of Activity, Health, and Well-Being
University of Waterloo
  • Supported undergraduate students' learning regarding sociology-related topics in health and well-being
  • Efficiently marked weekly tutorial assignments and end-of-term papers
  • Facilitated a supportive learning environment for students by providing timely and detailed feedback 


05/2021 - 09/2021
Research Assistant
Occupational Biomechanics and Ergonomics Lab (OBEL), University of Waterloo

Masters Thesis Proposal: Quantifying Physical Workload in Personal Support Workers using Field-­Grade Instruments (#43373)

  • Received $6000 from NSERC to complete work on Phase 1 of my thesis proposal and assist with lab research
  • Designed and developed an online survey for Phase 1 of my thesis proposal to collect information regarding personal support workers and their occupational physical demands
  • Constant communication with CBI Health to ensure full collaboration and that deadlines were met
  • Submitted and obtained ethics approval for Phase 1 with a survey release date in February 2022

Assistive Lift Assist Study: Exploring the Efficacy of Portable Lift-Assist Devices to Reduce Exposures Compared to a Manual Lift (#40491)

  • Collected biophysical data from paramedics during in a non-laboratory setting regarding the use of a manual lift technique versus using lift assist devices
  • Conducted thematic analyses using paramedic interviews and analyzed the biophysical data obtained

 


01/2020 - 09/2020
Complex Short-Term Disability Case Manager
Manulife Financial
  • Managed disability claims and resolved them in a proactive manner by implementing the right intervention to support plan member recovery and facilitate a return to work
  • Efficiently assessed claims for benefit entitlement by reviewing contractual, medical, functional and occupational information
  • Built strong relationships with plan members and plan sponsors by constantly providing transparent written and verbal communication to all parties involved in the claims? process
  • Collaborated with team members in order to manage incoming cases and to assist co-workers with their workload when needed
  • With a caseload of approximately 45 claims at one time, prioritized claims and tasks with a quick turn-around time of 5 business days for all tasks


09/2019 - present
Research Apprentice
Occupational Biomechanics and Ergonomics Lab (OBEL), University of Waterloo
  • Assisted with data collection, including tasks such as calibrations, EMG recordings, marker placement, video equipment setup, filming and 3D motion capture
  • Utilized Vicon Nexus in order to accurately model human posture and movement, label markers and fill in data gaps
  • Support several ongoing research initiatives with professors and graduate students, aimed to optimize human function and performance in the workplace


05/2019 - 09/2019
Accident Benefits Co-op Student
Desjardins Insurance
  • Worked along-side numerous teams and supported claims advisors with various tasks including assistance in managing claims, analyzing medical documents, calling clinics for updates on the client?s progress and authorized invoices
  • Assisted the in-office psychologist with a Psychology Case Study, where selected files were reviewed in-depth and important time marks and variables were tracked, contributing to the pursuit of efficiently identifying underlying mental health issues and the ability to provide treatment without delay


09/2018 - 12/2018
Physiotherapist Assistant
Fusion Physiotherapy and Wellness Centre
  • Expertly administered post-treatment modalities such as therapeutic ultrasound and interferential current therapy
  • Recorded patients? progress, results and concerns after each treatment and reported directly to the physical therapist
  • Taught patients a variety of exercises and stretches to patients while monitoring and making adjustments in order to accommodate the patients? ability level


01/2018 - 05/2018
Optometric Technician
Cote Family Eye Care
  • Effectively conducted preliminary diagnostic testing, visual field testing and retinal imaging while thoroughly explaining procedures and sanitizing the test area
  • Proactively explained in great detail the importance of regular eye care and application of procedures in regard to chronic diseases
  • Identified patients? problems and arranged the plan of care with coworkers and doctors while keeping the patient up to date
  • Assessed eyeglass prescription using auto-refractor reading and participated in the sale of various eyewear
09/2017 - 04/2021
Physics Tutor
University of Waterloo
  • Tutored 1st year to 3rd year students through PHYS111- Introduction to Physics using various teaching techniques
  • Showcased solutions and explanations to problems that students were struggling with and was attentive to their concerns
  • Taught students? techniques on how to approach problems, allowing students to improve and excel in their course
  • Effectively tracked students? progress and modified certain teaching approaches in order to maximize the students? learning and understanding
Education
09/2021 - 05/2023
Candidate for Master of Science
University of Waterloo
09/2016 - 05/2021
Bachelor of Science
University of Waterloo
Awards and Achievements
2015 Volunteer Service Award

Awarded for over 2 years of volunteering with the School of Classical Ballet by the Government of Ontario

NSERC Undergraduate Student Research Award

Received $6000 from NSERC to complete work on Phase 1 of my thesis proposal and assist with lab research

Volunteer Experience
05/2018 - 05/2019
UW Well-Fit Exercise Assistant
CCCARE - University of Waterloo
  • Designed exercise programs tailored to specific individuals, catering to their personal goals, mental health diseases and physical limitations
  • Demonstrated correct practices and explained the use of exercise equipment to prevent any strain or injury
  • Created positive relationships with participants by interacting with them during group fitness classes
  • Assisted staff in teaching exercise techniques, spotting and recording exercise data, ensuring that participants progress towards their goals