Email

[javascript protected email address]

Phone Number

4144586848

Current location:

Venezuela

Claudia Molina Ñañez

Date and place of birth:
1979-09-11 Caracas

Birthplace:
Caracas

Education

Degree Title Dates
Computer Engineering at Universidad Politécnica Territorial Rafael Brito Figueroa 03/2010 - 12/2013
Technical Degree in Information Technology at Instituto Experimental de Tecnología La Victoria 06/1999 - 12/2004

Work Experience

12/2013 - 03/2016 Material Controller, Huawei Technologies de Venezuela S.A, Caracas, Venezuela

Responsibilities: Maintenance of logical inventory in SAP system of Telef?nica, creation of orders of transfer, creation and posting of transfer orders, creation and capitalization of input reserves according to the site and assigned pep of the equipment used in the installation the different projects of Movistar. Creation of Control Perceptivo documents based on the entry of materials on inventory and SAP. Check in SAP system of the income of Huawei main equipments which are used in different projects Movistar. Request and return the materials involved in the different projects Movistar customer. Creation and processing of orders at the level of the system CES (Huawei) for clearance and proper return of the various necessary equipment for installations in different projects of Movistar, Movilnet.

Business or Sector: Telecom and Technologies

Note: closed headquarters.


11/2010 - 12/2013 Help Desk Analyst, Banco del Pueblo Soberano C.A., Caracas, Venezuela

Responsibilities: Creating requests and incidents reported via email and telephone in the Service Desk system, case resolution class by remote connection or telephone counseling, analysis and assignment of cases to second-level appropriate groups, monitoring and closure of cases, consulting analyst and coordinators to use the Service Desk tool, advising users to create self-service cases for the system.

Business or Sector: Banking and Finance

Note: closed company


01/2009 - 09/2010 Service Analyst, ECONOINVEST Casa de Bolsa C.A., Caracas, Venezuela

       Responsibilities: Creating requests and incidents reported via email and telephone in the Service Desk system, analysis and resolution of cases of 1st level through remote connection, internal and external user support (SOS, 0800CARABOBO, 0800ECONOINVEST), second level case analysis (if required), and close monitoring of cases of both 1st and 2nd level, monitoring communications and headquarters of branches and Insurance Econoinvest and Carabobo, help and support through 0800- CARABOBO (call center). Creating and maintaining contacts in the Service Desk tool.

Business or Sector: Banking and Finance

Note: closed company


10/2007 - 12/2008 Information and Systems Analyst, Fastel Telefonía C.A., Cagua, Venezuela

Responsibilities: Analysis of information systems used in the company (SICSA and SAP R3), troubleshooting, debugging, SICSA cleaning systems, information gathering, user requirements, reporting, as well as user support and technical support.

Business or Sector: Distribution

Note: closed company.


05/2007 - 10/2007 System Department Assistant, Automotores Aragua C.A., Maracay, Venezuela

Responsibilities: administrative tasks, invoice overview and cancellation, system design and analysis as well as user and technical support.

Business or Sector: Distribution.

Note: closed company


07/2005 - 03/2007 Administrative Assistant, Tornillos Ávila C.A., Cagua, Venezuela

Responsibilities: order transcription, invoicing process, inventory analysis, hardware and software installation, configuration and repair of computer equipment (occasional).

Business or Sector: Sales and Distribution.


Languages

  • Spanish:
    Native or Bilingual
  • English:
    Professional Working

Courses

Name of the course Year / Institution or school
Cryptography and Electronic Signatures (online) 2016 Universidad Central de Venezuela.
Security in Information Technology and Communications (online) 2016 Universidad Central de Venezuela.
IT Client Manager - Administrator 2010 Business Solutions C.A
Basic Course on Prevention of Work-Related Accidents Module 2010 Consultores en Seguridad Humana CSH C.A
Basic Course on Management and Control of Stress at Work (Advanced Module) 2010 Consultores en Seguridad Humana CSH C.A
Ethical Hacking Seminar 2009 Regius Security C.A
Oracle 9i (PL/SQL Nivel1) 2009 Benllisoft C.A.
Customer Service and Service Quality 2009 ALR Consultoría Organizacional C.A.
Leading Time 2009 ALR Consultoría Organizacional C.A.
Effective Work Teams 2009 ALR Consultoría Organizacional C.A.
Visual Fox Pro 6.0 Advanced programming 2003 Compudata C.A
Windows Operator 1999 Centro de Formación Maracay C.A
Basic English 1997 FUNDAUC C.A

PERSONAL SKILLS

Good communication skills gained through all my experience of work

Ability to learn new processes and technologies, high performance, proactivity, work under pressure, integration, teamwork.

Development of standards and procedures manuals. 

Knowledge on cryptography, acquired when submitting college thesis and courses.

Handling, installation and maintenance of computer programs