| Degree | Dates |
|---|---|
| Computer Engineering at Universidad Politécnica Territorial Rafael Brito Figueroa | 03/2010 - 12/2013 |
| Technical Degree in Information Technology at Instituto Experimental de Tecnología La Victoria | 06/1999 - 12/2004 |
| 12/2013 - 03/2016 | Material Controller, Huawei Technologies de Venezuela S.A, Caracas, Venezuela |
Responsibilities: Maintenance of logical inventory in SAP system of Telef?nica, creation of orders of transfer, creation and posting of transfer orders, creation and capitalization of input reserves according to the site and assigned pep of the equipment used in the installation the different projects of Movistar. Creation of Control Perceptivo documents based on the entry of materials on inventory and SAP. Check in SAP system of the income of Huawei main equipments which are used in different projects Movistar. Request and return the materials involved in the different projects Movistar customer. Creation and processing of orders at the level of the system CES (Huawei) for clearance and proper return of the various necessary equipment for installations in different projects of Movistar, Movilnet.
Business or Sector: Telecom and Technologies
Note: closed headquarters.
| 11/2010 - 12/2013 | Help Desk Analyst, Banco del Pueblo Soberano C.A., Caracas, Venezuela |
Responsibilities: Creating requests and incidents reported via email and telephone in the Service Desk system, case resolution class by remote connection or telephone counseling, analysis and assignment of cases to second-level appropriate groups, monitoring and closure of cases, consulting analyst and coordinators to use the Service Desk tool, advising users to create self-service cases for the system.
Business or Sector: Banking and Finance
Note: closed company
| 01/2009 - 09/2010 | Service Analyst, ECONOINVEST Casa de Bolsa C.A., Caracas, Venezuela |
Responsibilities: Creating requests and incidents reported via email and telephone in the Service Desk system, analysis and resolution of cases of 1st level through remote connection, internal and external user support (SOS, 0800CARABOBO, 0800ECONOINVEST), second level case analysis (if required), and close monitoring of cases of both 1st and 2nd level, monitoring communications and headquarters of branches and Insurance Econoinvest and Carabobo, help and support through 0800- CARABOBO (call center). Creating and maintaining contacts in the Service Desk tool.
Business or Sector: Banking and Finance
Note: closed company
| 10/2007 - 12/2008 | Information and Systems Analyst, Fastel Telefonía C.A., Cagua, Venezuela |
Responsibilities: Analysis of information systems used in the company (SICSA and SAP R3), troubleshooting, debugging, SICSA cleaning systems, information gathering, user requirements, reporting, as well as user support and technical support.
Business or Sector: Distribution
Note: closed company.
| 05/2007 - 10/2007 | System Department Assistant, Automotores Aragua C.A., Maracay, Venezuela |
Responsibilities: administrative tasks, invoice overview and cancellation, system design and analysis as well as user and technical support.
Business or Sector: Distribution.
Note: closed company
| 07/2005 - 03/2007 | Administrative Assistant, Tornillos Ávila C.A., Cagua, Venezuela |
Responsibilities: order transcription, invoicing process, inventory analysis, hardware and software installation, configuration and repair of computer equipment (occasional).
Business or Sector: Sales and Distribution.
Good communication skills gained through all my experience of work
Ability to learn new processes and technologies, high performance, proactivity, work under pressure, integration, teamwork.
Development of standards and procedures manuals.Knowledge on cryptography, acquired when submitting college thesis and courses.
Handling, installation and maintenance of computer programs