Erick Rivas Ortega

Location: Alajuela

Phone number 83218110

ero229398@gmail.com

About me

I want to always keep learning and improving, find every opportunity to grow personally and professionally, committed to accomplish every task assign in the best way and add a great energy in the work environment.

Work experience

03/2015 - present

Customer Service Agent

Sykes Costa Rica, Heredia

Customer service for the bank account of Capital One, 2 years of experience providing customer support, with the ability to build productive relationships, active listening and critical thinking to resolve complex issues and win customers loyalty

01/2014 - 01/2015

Airport Security Staff

AGO Security, Alajuela

Handle customer inquiries and complains, guide travelers and play as an interpreter in order to provide the best experience as possible.

01/2011 - 12/2013

Sales Agent

Malmok Design, Alajuela

Contacting prospective customers, assessing their requirements and provide the products and services that match their needs. Also responsible of creating visual design per customer request.

Language skills

Languages
Spanish - Competencia bilingüe o nativa
English - Competencia profesional completa

Education

04/2016 - present

IT Essentials & CCNA Mod.2

Cisco

01/2013 - 12/2015

Advertising Desing

Universidad Hispanoamericana

01/2011 - 12/2012

Telecommunications Technician

Universidad San Jose

01/2004 - 12/2009

Bachelor Degree

Saint Thomas High-school