Maria Jevska Cabus
Location: PurokMainuswagon,Brgy. Bolilao, Mandurriao, Iloilo City
Phone Number 9104924120
Email: aravis.nc@gmail.com
Maria Jevska Cabus
Education
06/2006 - 03/2010
Bachelor in Elementary Education
West Visayas State University
Work experience
06/2016 - 01/2017
Assistant Vice President
IQOR, Iloilo
o Assists agents in answering supervisory calls.
o Trains agents on how to sell effectively.
o Uses Timeqey to scrub punches of agents.
o Coaches and overall engages in all supervisory roles.
07/2014 - 06/2016
Team Leader, TWC Ecommerce
Startek, IloIlo
o Assists agents in answering supervisory calls.
o Trains agents on how to sell effectively.
o Uses ADI, EWFM to scrub punches of agents.
o Coaches and overall engages in all supervisory roles.
o Promoted to Chat Team Leader August 2015, in direct supervisory of chat agents.
o Knowledge in using LivePerson and LP Engage to better coach and do live monitoring to agents.
o Creates chat speils- opening, sales driven scripts and customer service spiels.
03/2014 - 07/2014
Customer Service Representative, DISH
SPI CRM Global, Iloilo
o Assists customers in troubleshooting their cable concerns.
o Upsells on channels and other equipments for cable concerns.
12/2011 - 11/2013
Sales Coach, Mediacom
Convergys- Bacolod, Bacolod
o Assists agents in sales related order entry ? processing the order, sales errors and sales policies.
o Trains agents in Sales ? focus on skills that make agents more enhanced sales people over the phone.
o Coaches on Sales Excellence ? individually coaching agents through role playing and self-discovery to see sales as a fun way to get more commission. Coaches Team Leaders how to coach on sales.
o Brainstorms Rewards and Recognition themes based on survey of agents, and reward them with prizes that are in demand.
o Champions change when it comes to sales ? creates reform, finds new and creative ways to hype the floor and agents to sell.
o Created The Mediacom Newsletter ? a first wherein the Operations team reached out to the agents, showing themselves in other perspective aside from the daily support that they get to meet every day. Revamped all skills module to get agent?s attention. Certified Trainer of Team Leads and Agents when it comes to sales.
o Takes supervisory calls.
05/2011 - 11/2011
Customer Service Specialist (CSS)
Convergys- Bacolod (Mediacom), Bacolod
o Troubleshot for cable, internet and phone for Mediacom customers. Handles sales, billing, general inquiry, small retention and payments.
11/2010 - 05/2011
Pharmacy Care Advocate
Convergys- Bacolod (ESI), Bacolod
o Worked as a customer service representative for pharmacists and doctors encountering errors when refilling or getting medication. Gives summary of health benefits to the pharmacists so that they can relay to the patient.
04/2010 - 10/2010
Technical Service Representative
Teletech – Iloilo (TMobile), Iloilo City
o Troubleshooting for TMOBILE Cellphones, processing payments and regular inquiry for TMOBILE consumers.
Language skills
English Full professional proficiency
Tagalog Professional working proficiency
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