Maria Jevska Cabus

Place of Birth: Iloilo City

Current location: PurokMainuswagon,Brgy. Bolilao, Mandurriao, Iloilo City

Phone Number: 9104924120

Email: aravis.nc@gmail.com

Education

06/2006 - 03/2010
Bachelor in Elementary Education
West Visayas State University

Work Experience

06/2016 - 01/2017

Assistant Vice President

IQOR , Iloilo

o Assists agents in answering supervisory calls.
o Trains agents on how to sell effectively.
o Uses Timeqey to scrub punches of agents.
o Coaches and overall engages in all supervisory roles.

07/2014 - 06/2016

Team Leader, TWC Ecommerce

Startek, IloIlo

o Assists agents in answering supervisory calls.
o Trains agents on how to sell effectively.
o Uses ADI, EWFM to scrub punches of agents.
o Coaches and overall engages in all supervisory roles.
o Promoted to Chat Team Leader August 2015, in direct supervisory of chat agents.
o Knowledge in using LivePerson and LP Engage to better coach and do live monitoring to agents.
o Creates chat speils- opening, sales driven scripts and customer service spiels.

03/2014 - 07/2014

Customer Service Representative, DISH

SPI CRM Global, Iloilo

o Assists customers in troubleshooting their cable concerns.
o Upsells on channels and other equipments for cable concerns.

12/2011 - 11/2013

Sales Coach, Mediacom

Convergys- Bacolod, Bacolod

o Assists agents in sales related order entry ? processing the order, sales errors and sales policies.
o Trains agents in Sales ? focus on skills that make agents more enhanced sales people over the phone.
o Coaches on Sales Excellence ? individually coaching agents through role playing and self-discovery to see sales as a fun way to get more commission. Coaches Team Leaders how to coach on sales.
o Brainstorms Rewards and Recognition themes based on survey of agents, and reward them with prizes that are in demand.
o Champions change when it comes to sales ? creates reform, finds new and creative ways to hype the floor and agents to sell.
o Created The Mediacom Newsletter ? a first wherein the Operations team reached out to the agents, showing themselves in other perspective aside from the daily support that they get to meet every day. Revamped all skills module to get agent?s attention. Certified Trainer of Team Leads and Agents when it comes to sales.
o Takes supervisory calls.

05/2011 - 11/2011

Customer Service Specialist (CSS)

Convergys- Bacolod (Mediacom), Bacolod

o Troubleshot for cable, internet and phone for Mediacom customers. Handles sales, billing, general inquiry, small retention and payments.

11/2010 - 05/2011

Pharmacy Care Advocate

Convergys- Bacolod (ESI), Bacolod

o Worked as a customer service representative for pharmacists and doctors encountering errors when refilling or getting medication. Gives summary of health benefits to the pharmacists so that they can relay to the patient.

04/2010 - 10/2010

Technical Service Representative

Teletech – Iloilo (TMobile), Iloilo City

o Troubleshooting for TMOBILE Cellphones, processing payments and regular inquiry for TMOBILE consumers.

Languages

English Full Professional

Tagalog Professional Working

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