Erick Rivas Ortega

Costa Rica, 1993-05-22

Alajuela

Email [javascript protected email address]

Phone Number: 83218110

About me

I want to always keep learning and improving, find every opportunity to grow personally and professionally, committed to accomplish every task assign in the best way and add a great energy in the work environment.

Work Experience

03/2015 - Present
Customer Service Agent, Sykes Costa Rica, Heredia
Customer service for the bank account of Capital One, 2 years of experience providing customer support, with the ability to build productive relationships, active listening and critical thinking to resolve complex issues and win customers loyalty
01/2014 - 01/2015
Airport Security Staff, AGO Security, Alajuela
Handle customer inquiries and complains, guide travelers and play as an interpreter in order to provide the best experience as possible.
01/2011 - 12/2013
Sales Agent, Malmok Design, Alajuela
Contacting prospective customers, assessing their requirements and provide the products and services that match their needs. Also responsible of creating visual design per customer request. 

Languages

English Full professional proficiency
Spanish Native or bilingual proficiency

Education

04/2016 - Present
IT Essentials & CCNA Mod.2 at Cisco
01/2013 - 12/2015
Advertising Desing at Universidad Hispanoamericana
01/2011 - 12/2012
Telecommunications Technician at Universidad San Jose
01/2004 - 12/2009
Bachelor Degree at Saint Thomas High-school

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